Last Updated: August 2025

If you would like to delete your LexScan account and associated personal data, please follow the steps below. Deleting your account is permanent and cannot be undone.

How to request deletion

Option A – Email (recommended for staff apps)
Send an email to jp@baselinedigital.co.za with the subject line:
Delete My Account – [Your Full Name]
Please include:

• The email/phone/username used in the app
  
  
• Your company/staff ID (if applicable)
  
  

We’ll confirm the request and delete your account and associated personal data within [7 business days].

What will be deleted

• Profile information (name, email/phone, identifiers)
  
  
• Authentication credentials
  
  
• Documents and records you created or uploaded (unless retention is required by your employer or law—see below)
  
  
• Usage and device data linked to your account
  
  

What may be retained (limited and lawful)

We may keep certain records where we have a legal or contractual obligation (e.g., audit logs, security logs, financial/transaction records). When retained, data is minimised and access-restricted and kept only for the required retention period.

Verification

For your security, we may ask you to verify your identity or confirm from the work email tied to the account before deletion.

Data deletion timeline

We start processing immediately and complete deletion within [7 days]. Backups may take up to [3 days] to cycle out.

Reinstatement

Once deleted, the account cannot be restored. You will need a new invitation or registration to use the service again.

Contact

If you have any questions about account deletion or data handling, contact:
Email: jp@baselinedigital.co.za