How do I access customer service?

1. Visit our customer service link Click here
2. Sign up using your company email address (@yourcompany.com)
3. Verify your email address
4. Log in to access support resources

What email domains are accepted for registration?

Only official company email addresses are accepted. Personal email domains (like gmail.com, yahoo.com, etc.) should not be used for registration.

I can't log in to my account. What should I do?

• Ensure you're using your company email address
• Check if you've verified your email address
• Use the "Forgot Password" link if needed
• Clear your browser cache and cookies
• If issues persist, please contact your department IT administrator

How do I reset my password?

1. Click the "Forgot Password" link on the login page
2. Enter your company email address
3. Follow the reset instructions sent to your email
4. Create a new password following our security requirements

What support options are available?

• Self-service knowledge base
• Technical documentation
• Troubleshooting guides
• Bug reporting system
• Feature request submission
• Email support (for urgent issues only)

What constitutes an urgent issue?

• System-wide outages
• Security-related incidents
• Data access problems
• Critical business function failures

What are your standard response times?

• Urgent issues: 2-8 hours
• High-priority issues: 24 hours
• Standard requests: 48 hours
• Feature requests: May take 5 days or more depending on the specifications

How are support tickets prioritized?

Tickets are prioritized based on:

• Business impact
• Number of users affected
• System functionality
• Available workarounds
• Time sensitivity

Before Submitting a Support Request

• Check the knowledge base for existing solutions
• Clear your browser cache and cookies
• Try basic troubleshooting steps
• Document the exact steps to reproduce the issue
• Take screenshots if applicable
• Note any error messages

How to Submit an Effective Support Request

• Provide a clear, concise description of the issue
• Include your system/browser information
• Attach relevant screenshots or error messages
• List steps to reproduce the problem
• Mention any troubleshooting steps already taken

How do I submit a feature request?

1. Log into the customer service portal
2. Select "Suggest a new feature"
3. Provide a detailed description of the feature
4. Explain the business value and use cases
5. Submit for review

How are feature requests evaluated?

• Business impact
• Technical feasibility
• Resource requirements
• User demand
• Strategic alignment

How can I provide feedback on the support process?

• Use the "Suggest improvement" option in the portal
• Complete the post-support satisfaction survey
• Participate in our quarterly feedback sessions

How often is the FAQ updated?

This FAQ is reviewed and updated monthly based on:

• Common support requests
• User feedback
• New feature releases
• Process changes
• Service improvements